Solera and Verisk Partner to Automate Motor Insurance Claims with Seamless FNOL Image Integration

Solera and Verisk have launched a new integration connecting Verisk’s IVI Total Loss solution with Solera’s Audatex platform. For motor insurers and repairers, this move automates the transfer of vehicle images from First Notification of Loss (FNOL) directly into the repair workflow, significantly reducing administrative friction and accelerating the claims lifecycle through earlier parts procurement and triage.

What was announced

The partnership addresses a long-standing bottleneck in the motor claims process: the disconnect between initial notification and the physical repair shop. By integrating Verisk’s IVI Total Loss solution with the Solera Audatex estimating platform, the companies have created a digital bridge that allows critical data and vehicle images to move seamlessly between systems. This functionality is specifically targeted at instances where a vehicle is deemed repairable rather than a total loss, ensuring that the transition from assessment to action is handled without manual data re-entry.

Currently, nearly 3,000 repairers across the UK utilize the Audatex platform. Under this new arrangement, these providers gain instant access to images captured by the policyholder at the First Notification of Loss (FNOL) stage. This visibility enables repairers to begin planning labour requirements and ordering necessary materials before the vehicle even reaches the site. By facilitating faster triage and improved capacity planning, the integration aims to reduce the delays often associated with manual data entry and repetitive information gathering. For insurers, the primary benefit lies in improved claims accuracy and operational efficiency across their approved repairer networks, ensuring that the data captured at the start of the journey remains useful throughout the entire supply chain.

"This collaboration marks an important step forward for the claims ecosystem. By asking customers for information once and securely connecting key data points across the supply chain, insurers and repairers can achieve faster damage assessment, improved accuracy, and a more seamless customer experience."

Tom Hart, Sales Director – Vehicle Claims UK & Ireland at Solera.

The companies involved

Verisk is a global provider of data analytics and technology solutions, primarily serving the insurance industry through risk assessment, underwriting, and claims management tools. The company maintains a significant presence in the UK motor sector, offering solutions like IVI Total Loss to help carriers manage complex claims decisions and identify total losses earlier in the process. Verisk has a deep history of providing the data infrastructure that underpins modern insurance operations, frequently expanding its ecosystem through strategic integrations and partnerships across various insurance lines, including life, health, and general insurance.

Solera, which is owned by Vista Equity Partners, is a major player in vehicle lifecycle management. Its Audatex platform is a cornerstone of the UK repair industry, used by thousands of body shops to generate repair estimates and manage workflows. Solera focuses on the digitisation of the vehicle ownership experience, providing software-as-a-service (SaaS) solutions that connect insurers, repairers, and original equipment manufacturers (OEMs). By leveraging its position within the repairer network, Solera facilitates the flow of technical data required for accurate damage assessment and parts identification, playing a critical role in the global automotive claims supply chain.

What FF News has reported before

FF News has extensively tracked Verisk’s efforts to modernize the insurance value chain through data-driven partnerships and platform enhancements. Recently, the publication covered how Truepic and Verisk Launch AI-Powered Image Authentication to Stop Insurance Fraud, a move that parallels this latest integration by focusing on the integrity of visual evidence. In the underwriting space, FF News reported on how Verisk and Qantev Partner to Transform Health and Life Insurance Underwriting in APAC and GCC Markets.

The company’s focus on claims integrity and market-wide risk was further highlighted when Verisk Launches Fraud Discovery Platform to Combat £1.16bn Insurance Fraud Crisis. Additionally, FF News detailed the firm's expansion into specialized risk modeling in the report Verisk Unveils US Data Center Exposure Database to Address $23B Risk Surge.

What this means from an insurtech perspective

This integration signals a shift toward the "connected claims" model, where the siloed nature of carrier FNOL and repairer estimating is finally eroding. For carriers, the ability to push visual data directly to the shop floor addresses the "dead time" between a claim being filed and a repair starting, which is a significant driver of rising claims costs and deteriorating loss ratios. Reinsurers and MGAs should view this as a necessary step in controlling indemnity spend through better triage and parts management. However, it puts pressure on incumbent vendors who lack open APIs, as insurers increasingly demand that their tech stack communicates across the entire value chain to maintain customer trust and operational speed.