Gigasure Hits 200,000 GigaCard Downloads as Digital Travel Insurance Adoption Surges

Gigasure has issued over 200,000 GigaCards since January, addressing the persistent friction of policy document accessibility. For insurers and brokers, the 98.2% retention rate highlights a significant shift in consumer expectations toward digital wallet integration, transforming travel insurance from a static email attachment into an active, accessible utility during high-stress travel and claims scenarios.

What was announced

The GigaCard is a digital insurance pass designed to reside within a smartphone’s native wallet, positioned alongside boarding passes and payment cards. Launched at the start of the year, the initiative aims to eliminate the need for travellers to navigate complex email threads or lengthy PDF documents when they require immediate assistance or proof of cover. The tool provides one-tap access to essential policy data, emergency contact details, and claims support.

The scale of adoption is supported by internal data showing that nearly all customers—98.2%—keep the pass active in their digital wallets for more than 180 days after creation. This engagement addresses a documented pain point in the UK market; Gigasure’s own research indicates that 88% of British travellers have struggled to access insurance documents when needed. Specifically, 14.75% of respondents reported feeling stressed while searching for policy details, while 14.19% were forced to sift through old emails to locate their policy.

Consumer demand for this functionality is high, with 33.53% of Brits expressing a preference for a phone-based insurance card to quickly access details while travelling. Furthermore, 30.08% of consumers would use such a feature to provide proof of insurance, and 26.39% want the ability to contact emergency assistance from their travel insurer via a single tap. The 200,000 downloads achieved since January suggest that digital wallet integration is becoming a primary channel for post-purchase customer interaction in the travel sector.

"GigaCard is helping to address the gap between purchasing cover and being able to access the right information when it is needed. GigaCard removes this friction by storing key policy information in their smartphone wallet where details can be accessed more easily."

Ernesto Suarez, Founder and CEO of Gigasure.

The companies involved

Gigasure is a UK-based insurtech specialist focused on delivering flexible, digital-first insurance products. Led by Founder and CEO Ernesto Suarez, the company has positioned itself as a disruptor in the travel and niche motor sectors, particularly car hire excess insurance. Unlike traditional carriers that rely on static policy delivery, Gigasure emphasizes a "buy-and-active" model, utilizing mobile technology to maintain a continuous link with the policyholder throughout the duration of their risk exposure.

The company operates within the broader insurtech ecosystem as a member of Insurtech UK, contributing to the sector's efforts to bridge funding gaps for scaling startups. Gigasure’s market strategy involves both direct-to-consumer offerings and strategic partnerships within the travel insurance distribution chain. By focusing on the "friction" points of the customer journey—such as the difficulty of finding policy numbers during a medical emergency or at a car rental desk—the firm competes with incumbent insurers by offering a more interactive user experience. Its recent growth and high engagement metrics reflect a broader industry trend where MGAs and tech-led specialists are capturing market share by prioritizing the mobile-first preferences of modern travellers.

What FF News has reported before

FF News has followed Gigasure’s expansion across the travel and car hire sectors closely. In late 2026, the publication reported that Gigasure Joins PayingTooMuch Panel to Boost Travel Insurance Flexibility, a move that expanded its distribution reach. The company has also been vocal about consumer protection, as seen when Gigasure Warns World Cup Fans of £500 Car Hire Insurance Trap in the US.

Earlier coverage highlighted the firm's technical integrations, including when Blink Parametric Launches New App-Based Travel Assistance Bundle in Partnership With Gigasure, which integrated real-time flight delay support. Additionally, FF News noted the company’s involvement in the wider industry when Insurtech UK Launches Investor Network to Bridge Funding Gap for Scaling Startups, underscoring Gigasure's role in the evolving UK insurtech landscape.

What this means from an insurtech perspective

From an insurtech perspective, the success of the GigaCard signals a critical shift in the insurance value chain from a "distribution-focused" model to a "service-focused" one. For years, carriers have struggled with low brand loyalty because the only touchpoints were purchase and claim. By occupying space in the digital wallet, Gigasure is effectively bypassing the "app fatigue" that plagues many insurer-branded applications. This puts immense pressure on incumbent brokers and legacy carriers who still rely on email-based document delivery. If digital wallet passes become the standard for proof of cover, firms unable to provide native mobile integration risk higher churn and increased customer service costs during peak travel seasons.