ITC Vegas 2026: Wisedocs' Meghan Booth on AI Maturity and Medical Records

Quick Summary

The insurance industry is moving towards more mature conversations regarding Artificial Intelligence and medical record processing. Meghan Booth of Wisedocs explains at ITC Vegas 2026 how the focus has shifted from experimental buzzwords to practical implementation, governance, and measurable results.

Who does Wisedocs aim to support in the insurance ecosystem?

Wisedocs focuses on engaging with insurance carriers and any organisation that handles medical records. Meghan Booth notes that the company is interested in both client relationships and strategic partnerships to expand their ecosystem. By observing how others in the industry are building their technology stacks, Wisedocs aims to align its development with the actual needs of the market and see what competitors and partners are planning for their future pipelines.

How is the industry approach to AI changing?

While AI remains a significant topic of discussion, the nature of the conversation has shifted. Meghan Booth observes that whereas previous years focused on AI as a general buzzword, the current focus is on more specific applications such as agentic AI and cross case analysis. There is a noticeable transition from discussing future possibilities to observing what companies are actually acting on in the present, which is not always a seamless process and can change significantly from year to year.

What are the primary challenges in deploying AI successfully?

The decision between building internal solutions or buying from external vendors remains a central theme for insurance companies. Meghan Booth highlights several critical factors for success:

• Mapping clear Return on Investment (ROI) for every AI process.
• Establishing robust governance frameworks to oversee implementation.
• Learning from previous rounds of AI adoption to understand what worked and what failed.
• Scoping problems accurately to ensure that technology deployments yield measurable results.

Meghan Booth emphasises that these mature conversations are being reflected in how vendors build their products, as the goal is to deploy solutions that are genuinely successful and symbiotic for both the provider and the client.

FF NEWS TAKE:

The shift from experimental AI to a focus on governance and ROI marks a significant coming of age for the insurtech sector. By moving towards agentic AI and specific use cases like medical record analysis, companies like Wisedocs are helping the industry move beyond the hype cycle into a phase of genuine, data driven utility. This focus on scoping problems correctly before deployment is essential for building long term trust in automated insurance processes.