ITC Vegas 2026: monō ai's Daniel Koff on Agentic Workflows

Quick Summary

The insurance industry is currently navigating a transition from simple AI experimentation to genuine business transformation. Daniel Koff of monō ai explains at ITC Vegas 2026 how the company is moving beyond basic chat interfaces to build agentic workflows for regulated industries. By shifting the bulk of operational tasks to autonomous agents, the company aims to remove the human bottleneck while keeping professionals in control of critical judgement calls.

What is the current problem with corporate AI strategies?

According to Daniel Koff, most businesses today are still in the early stages of figuring out their AI strategy. This often results in a setup where human employees perform their usual tasks but use an AI chat tool as a side assistant. The primary issue with this model is that the human bottleneck remains firmly in place. The workflow is still dictated by human speed and capacity, which limits the potential for true disruption in expensive or slow processes.

monō ai proposes the opposite approach. In their model, the AI agent performs the work, while the human remains in control to provide appropriate judgement and approvals. This ensures that the system of work is driven by the efficiency of the agent rather than being stalled by manual intervention at every step.

What does it mean to be an AI native business?

While many organisations are running experiments, Daniel Koff notes that it is still quite rare to find businesses that have genuinely transformed their operations at scale. Being AI native involves rewiring every area of a business, including:

• Customer service operations where agents handle the majority of interactions.
• Backend processes that are automated to run without constant human prompting.
• Revenue generating elements where humans are freed up to focus on relationship building.

He cites examples such as Shopify, Klarna, and Brex as companies making strides in this area. He also highlights Lendigroup, founded by monō ai CEO David Hyman, which successfully rewired a large loan book and thousands of employees to operate with an agent-first mentality. This experience in taking a large scale, regulated business and agentifying its operations is what monō ai is now bringing to the insurance sector.

How is monō ai approaching the insurance sector at ITC Vegas 2026?

The focus for monō ai at the event is meeting with carriers who deal with expensive and slow legacy processes. Because insurance is a regulated industry, the transition to AI must be handled with care. The goal is to reach a state where the AI is doing most of the heavy lifting across customer service and operations, while human beings operate on the edge. This allows staff to focus on applying human judgement throughout the workflows that the agents are performing, ensuring compliance and quality are maintained while significantly increasing speed.

FF NEWS TAKE:

The shift from AI as a co-pilot to AI as an autonomous agent represents the next major frontier for Insurtech. While the industry has spent years talking about digitisation, monō ai is highlighting the difference between adding a digital layer and fundamentally rewiring a business to be AI native. For carriers at ITC Vegas 2026, the message is clear: the most successful organisations will be those that move the human from the centre of the process to the edge, where their expertise adds the most value in oversight and relationship management.