Majesco Named Luminary in Celent P&C Claims Report for AI-Native Innovation

Majesco, the insurance industry’s foremost innovator in AI-native and cloud-native software, announced today that Majesco Intelligent Claims for P&C has been recognized as a Luminary in Celent’s P&C Claims Systems: North America Edition report. The solution also earned an XCelent Award for Breadth of Functionality in North America, reinforcing Majesco’s market leadership in the P&C insurance market.

Celent’s report provides an in-depth evaluation of P&C claims systems across functionality, customer base, lines of business supported, technology, implementation, pricing, and support. Majesco Intelligent Claims for P&C was included in the Breadth of Functionality assessment, which evaluates customer feedback on features and functions, overall support for components and capabilities, and product and production support.

"Claims is where the insurance promise is kept or broken, and AI is finally making it possible to keep that promise consistently, at scale,” said Manish Shah, President and Chief Product Officer at Majesco. “With Majesco Intelligent Claims, we've moved beyond augmenting adjusters to rearchitecting how claims work gets done. Role-aware AI agents can bring policy context directly into the workflow, triage and assign work, summarize documents, draft correspondence, and process straight through with full guardrails and audit trails. This recognition from Celent reflects what our customers are already experiencing: faster decisions, lower operating costs, and claim experiences that actually build policyholder trust."

“The claims market is moving beyond simply automating individual tasks toward orchestrating end-to-end workflows using AI agents and natural language interfaces," said Karlyn Carnahan, Head of Celent's North America Insurance practice. "Majesco's latest capabilities reflect this broader industry direction, with AI agents supporting functions such as claim assignment, severity assessment, invoice processing, and other activities throughout the claims lifecycle. As insurers look to improve operational efficiency while enabling adjusters to focus on more complex claims, these types of capabilities are becoming increasingly important.”

Majesco Intelligent Claims for P&C is designed to transform the claims experience with AI-powered automation, scalability, and modern claims capabilities. The solution efficiently manages high volumes of claims, even during periods of inflation or catastrophic events, helping insurers accelerate resolution, reduce costs, and improve customer satisfaction. New task management capabilities bring work into a single view with pre-built templates and greater visibility into notes, attachments, and key claim details. Combined with two-way email in claims, claims file printing, and deep integrations with partners such as OFAC and LexisNexis, Majesco Intelligent Claims for P&C delivers a more intuitive and streamlined experience for users. The solution is part of the industry-leading Majesco Intelligent Core Suite for P&C.