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Celent

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About Celent

Celent provides research and advisory services for the financial services industry, focusing on technology and business strategy. The company produces reports and awards across sectors including retail banking, insurance, payments and risk management. Recent coverage has focused on digital transformation in insurance claims, the evolution of retail digital banking platforms and the gap between customer expectations and banking services.

FF News has published 52 stories, 2 video interviews and 4 analysis pieces featuring Celent since 2021, most recently "Plugging The Great Banking Expectation Gap" (29 September 2026).

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