Wilbur and Vitesse Partner to Streamline Global Insurance Claims and Payments

Wilbur and Vitesse have partnered to integrate claims management technology with global payment and treasury infrastructure, targeting the operational friction faced by MGAs and delegated authority businesses. By connecting claims workflows directly to financial platforms, the collaboration aims to unify data from first notice of loss through to final settlement across multiple currencies and jurisdictions.

What was announced

The partnership establishes a technical integration between Wilbur’s claims platform and Vitesse’s financial infrastructure. This connection allows insurance organisations—including carriers, brokers, and third-party administrators (TPAs)—to manage the entire claims lifecycle and the associated movement of funds within a single ecosystem. A primary feature of the integration is the ability to trigger payments directly from the Wilbur interface, with real-time payment status and financial data flowing back into the claim record. This is designed to eliminate the manual reconciliation and data duplication that typically occurs when claims and finance teams operate on disconnected systems.

For the UK and London Market, the partnership focuses on the specific requirements of Delegated Claims Authority (DCA) models. The integrated solution provides automated controls around authority limits, referrals, and approvals. It also addresses the administrative burden of reporting by automating the production of claims bordereaux and Management Information (MI) reports. This creates a connected operating model that covers:

• First Notice of Loss (FNOL) and end-to-end claims management
• DCA controls and referral workflows
• Management of claims funds and multi-currency payment execution
• Automated bordereaux generation for Lloyd’s and other capacity providers
• Supplier and loss adjuster management
• Comprehensive audit trails and financial visibility

The companies have developed established integration patterns to accelerate the onboarding process for new clients. This architecture is intended to support international insurers who require a consistent claims and payment framework that can still accommodate local regulatory requirements and product variations across different territories.

"For the London Market, this goes beyond simply connecting a claims system to a payment platform. We see an opportunity to connect DCA controls, claims payments, automated BDX and MI reporting into the same operating model, giving MGAs and their capacity providers much greater visibility and control."

Arun Kumar Shankar, Co-Founder and Chief Product Officer at Wilbur

The companies involved

Wilbur provides a claims technology layer designed to connect the various stakeholders in the insurance ecosystem, including insurers, brokers, policyholders, and the supply chain. The company maintains a significant international footprint, with operations and customers across Australia, New Zealand, the United States, South Africa, and the United Kingdom. Its platform acts as a central hub for managing the claims lifecycle, from initial assessment through to settlement and reporting.

Vitesse, often referred to as Vitesse PSP, functions as the financial infrastructure provider for the global insurance market. The firm specialises in managing claims funds and executing payments, particularly for complex delegated authority and Lloyd’s business. Vitesse has been rapidly expanding its commercial presence, recently strengthening its leadership team with the appointments of Richard Reggel as Chief Commercial Officer for Europe and Shareen Minor as Chief Revenue Officer for North America. The company’s platform is built to handle the complexities of multi-market and multi-currency insurance operations, helping firms manage liquidity and capital more efficiently while ensuring regulatory compliance across different regions.

What FF News has reported before

Vitesse has been a frequent subject of coverage, with 21 previous reports detailing its expansion and strategic alliances. FF News recently reported on how PwC and Vitesse Forge Strategic Partnership to Modernize Insurance Fund Management, a move aimed at enhancing transparency in how insurance capital is deployed. The company’s growth in the European market was further highlighted when Vitesse Names Richard Reggel as Chief Commercial Officer for Europe, a key hire for their regional strategy.

In the MGA and TPA sector, FF News covered a significant deal where Wakam UK ltd Partners with Vitesse to Accelerate Claims Payments and Unlock Capital Growth for MGA and TPA Networks. This prior reporting underscores a consistent trend of Vitesse positioning itself as the primary treasury layer for delegated authority business, a strategy that the new Wilbur partnership appears to extend by adding a dedicated claims technology interface.

What this means from an insurtech perspective

This partnership addresses the "bordereau headache" that has long plagued the delegated authority sector. For MGAs, the ability to automate the flow of data from a claim event directly into a financial report for capacity providers is a significant operational win. It reduces the lag between a loss occurring and the capital being replenished, which is a critical factor in maintaining healthy loss ratios and trust with reinsurers. From an underwriting perspective, the real-time visibility into claims funds allows for more precise capital management. Incumbent core-system vendors are under increasing pressure as modular, "best-of-breed" integrations like this one offer a more agile alternative to monolithic legacy platforms that often struggle with multi-currency treasury and complex DCA referrals.