NJM Insurance Group Secures JD Power Auto Claims Certification for Ninth Consecutive Year

For the ninth year in a row, NJM Insurance Group (NJM) has earned the JD Power Auto Claims Certification. This prestigious designation recognizes NJM for providing "An Outstanding Auto Claims Experience" for Personal Lines customers.

"At NJM, we understand that a claim is when our policyholders are looking for guidance and support," said Carol Voorhees, NJM President and CEO. "Being recognized by JD Power with the Auto Claims Certification for a ninth consecutive year reflects our ongoing commitment to delivering the exceptional service and reliability our customers expect from us."

Eligibility for the JD Power Auto Claims Certification Program℠ involves a rigorous independent audit of the claims process, including a survey of recent claimants and an evaluation of an insurer's performance across all key areas of the claims process. The 2026 audit and claims evaluation resulted in NJM satisfying 66 out of 68 evaluation metrics - a 97% success rate, well above the minimum requirement of 80%.

NJM has continued to enhance the claims experience since first earning JD Power Auto Claims Certification in 2018. Over the past year, the company improved several aspects of its online claims process, including making it easier for claimants to upload photos and documents, streamlining glass-only claims, and revising claim filing guidance to provide clearer, more helpful information throughout the process.

Founded in 1913, NJM is among the Mid-Atlantic region's leading property and casualty insurers. The Company operates in a mutual fashion for the exclusive benefit of its policyholders and is consistently recognized for its award-winning customer service, superior claims handling, and overall customer satisfaction.