Duck Creek Technologies Hits Record Bookings in FY26 as Insurers Pivot to Agentic AI

Duck Creek Technologies, the intelligent core of insurance, today announced it closed fiscal year 2026 on August 31 with the one of the largest years of new bookings in company history, including a record quarter of new bookings in Q4 FY26. Annual recurring revenue grew 15% year-over-year and net revenue retention reached 111%, reflecting accelerating demand for Duck Creek's intelligent core platform across its core, specialty and agentic solutions.

The record momentum in FY26 was driven by continued cloud adoption; expansion within existing customers, who moved additional lines of business and premium onto the Duck Creek platform; new logo wins across global markets; and record cross-sell and adoption of Duck Creek's data and AI products.

“Fiscal year ’26 was a defining year for Duck Creek, with one of our strongest quarters of new bookings in company history reflecting the deliberate investments we have made in innovation and growth,” said Hardeep Gulati, Chief Executive Officer of Duck Creek. “AI is not diminishing the value of the insurance core. It is making the core more critical than ever. As carriers prepare their businesses for AI, Duck Creek is uniquely positioned to deliver the secure, cloud-native foundation where intelligence can operate, decisions can be governed, and growth can accelerate.”

The company’s Agentic AI Platform also gained momentum in FY26, expanding Duck Creek’s ability to help insurers deploy and govern AI across the insurance lifecycle. The July acquisition of Send Technology Solutions also extended the platform into AI-native underwriting orchestration, connecting submission intake, triage, enrichment, risk assessment, and policy execution. Together, Duck Creek and Send give commercial, specialty, and complex-risk insurers a unified foundation to make faster, more profitable underwriting decisions.

Additional highlights from fiscal year 2026 include:

• Recorded double-digit new customer wins and existing customer expansions across core, specialty, and AI-powered solutions.
• Expanded customer base to include 7 of the top 10 North American insurers and more than 33 of the top 50.
• Named new customer wins across core, specialty, and payments, including Millers Mutual Insurance, Fortegra, Indigo Insurance, Frankenmuth Insurance, Anchor Group Management, Country-Wide Insurance, and Southern Trust.
• Completed the July 3, 2026 acquisition of Send Technology Solutions Ltd., an AI-native underwriting orchestration platform extending Duck Creek's agentic capabilities across the underwriting lifecycle.
• Demonstrated the P&C industry’s first neuro-symbolic AI platform accelerating AI adoption across P&C insurance.
• Announced the availability of new agentic experiences including the Agentic Product Configurator which accelerates new product development by over 50%.
• Capricorn Mutual, Encova Insurance, and New Zealand's Medical Assurance Society (MAS) and more went live on Duck Creek's platform.
• Brought the market-leading reinsurance solution to the cloud with the general availability of Duck Creek Reinsurance with Active Delivery, giving insurers continuous access to innovation without disruptive, costly upgrade cycles.
• Record attendance at Formation '26, drawing more than 800 insurance professionals, ecosystem partners, and industry leaders.
• Continued global expansion with deepened commitment to the London Market and continued investment in Duck Creek's Multi-Country Layer architecture to support insurers scaling internationally.