MBA Insurance Partners with One Inc to Modernize Digital Premium Payments

Quick Summary

MBA Insurance, a division of Brown & Brown, Inc., has selected One Inc’s digital insurance payments platform, PremiumPay®, to modernize its inbound billing. This partnership enables policyholders to pay premiums via PayPal, Venmo, and credit cards, significantly reducing manual processing while improving the overall customer experience and operational efficiency.

How Does MBA Insurance Improve the Policyholder Experience?

By integrating One Inc’s technology, MBA Insurance is addressing the growing demand for digital insurance payments that mirror modern e-commerce experiences. Policyholders now have access to a unified payment network that supports diverse methods beyond traditional checks or bank transfers. Key features include:

• Support for PayPal and Venmo alongside standard debit and credit cards.
• A frictionless payment experience designed to reduce friction during the renewal process.
• Enhanced multi-channel communications to keep policyholders informed about their payment status.

“Today’s insurance customers expect a fast, convenient, and secure way to pay, and we’re proud to deliver on that expectation,” said Carlos Avila, President at MBA Insurance.

What Operational Benefits Does PremiumPay® Deliver?

Beyond the customer-facing interface, the adoption of digital insurance payments infrastructure allows MBA Insurance to modernize payment infrastructure and optimize internal workflows. By moving away from legacy systems, the firm can improve cash flow and drastically reduce manual processing times for its administrative teams. This shift is critical for a brokerage of Brown & Brown’s scale, which operates across 700+ global locations. The platform’s ability to handle complex insurance-specific accounting ensures that security and compliance remain top priorities while accelerating the speed of premium collection.

How is One Inc Transforming the Insurance Industry?

One Inc currently serves over 310+ insurance carriers, processing an impressive $120 billion in premiums and claims annually. Their focus on fintech innovation has earned them spots on the CNBC Top Global Fintech list and the Inc. 5000 for four consecutive years. By specializing exclusively in the insurance vertical, they provide future-ready solutions that bridge the gap between legacy insurance operations and modern digital expectations.

“In today’s evolving insurance landscape, embracing digital solutions is essential to meeting rising customer expectations,” said Ian Drysdale, Chief Executive Officer at One Inc. “We’re proud to support MBA Insurance as they continue to embrace technology to elevate the policyholder experience. Innovations like PremiumPay promise a future-ready solution that simplifies inbound payments and delivers the digital speed, transparency, and convenience today’s policyholders expect.”

FF NEWS TAKE:

This move by MBA Insurance to adopt digital insurance payments via One Inc definitely moves the needle. In an industry often hamstrung by legacy tech, seeing a major subsidiary of a giant like Brown & Brown prioritize mobile-first options like Venmo and PayPal signals a necessary shift. It’s no longer just about taking payments; it’s about meeting the consumer where they live - on their smartphones.