Lititz Mutual Deploys Guidewire ProNavigator to Empower Agents with Conversational AI

Lititz Mutual Insurance Company (Lititz Mutual) and Guidewire (NYSE: GWRE) announced today that Lititz Mutual has selected Guidewire ProNavigator to give employees and independent agents instant answers drawn from company policies, procedures, and expertise within their underwriting and claims workflows.

As agencies face ongoing onboarding challenges and workforce turnover, quick access to expertise has become critical. ProNavigator addresses this need by delivering conversational AI, insurance-specific answers and guided recommendations directly within underwriting and claims workflows, helping teams work more efficiently and consistently while reducing reliance on manual knowledge searches.

"We see AI as an opportunity to make our employees and independent agents more effective by putting trusted information directly into their workflows," said Henry Gibbel, President and Chief Executive Officer, Lititz Mutual. "Instead of searching through documents and systems, teams can quickly find the answers they need, reducing administrative work and delivering a better experience for our agents and policyholders. We wanted an AI solution that is practical, secure, and easy to adopt. Guidewire's embedded approach gives us a straightforward path to value while maintaining the security and governance our business requires. ProNavigator will serve as the foundation for extending AI-powered capabilities across future agent and customer experiences."

Joseph D'Souza, General Manager, ProNavigator, Guidewire, commented, "By embedding intelligence directly into daily operational workflows, Lititz Mutual is giving agents, adjusters, and underwriters faster access to the answers they need, right when they need them. That kind of support helps them stay productive and keeps policyholders with Lititz Mutual longer, which is where sustainable premium growth comes from."

To learn more about ProNavigator, our embedded AI assistant for instant insurance expertise, please visit guidewire.com.

About Lititz Mutual Insurance Company

A property casualty mutual insurance company organized in 1888, Lititz Mutual provides their policyholders with a financially strong, well-managed company with responsive service and insurance products that are fairly priced. The company was founded on the soundest of ideals – thrift, integrity, caring, reliability, quality, fairness and responsibility. Lititz Mutual serves over 70,000 policyholders throughout an 8 state operating footprint.

Lititz Mutual is the flagship of a group of mutual insurance companies which includes Penn Charter Mutual Insurance Company, Farmers' & Mechanics' Mutual Insurance Company and Livingston Mutual Insurance Company. Together, the companies offer a broad offering of personal habitational products supported by small commercial, farm and umbrella coverages.