ISB Global Services Partners with Truepic to Combat AI-Generated Insurance Fraud in Canada

ISB Global Services, Canada's leading single-source portal for insurance data and investigative solutions, today announced a new partnership with Truepic, the leader in image and video authentication. Through this integration, Canadian insurers can now order authenticated photo and video inspections directly through the ISB Portal.

As AI-generated and manipulated images continue to reshape the insurance fraud landscape, insurers are seeking more reliable ways to validate visual evidence while maintaining efficient claims processes. By integrating Truepic's technology directly into the ISB Portal, ISB is equipping carriers with authenticated visual evidence that helps accelerate and strengthen claim decisions, reduce fraud exposure, and improve operational efficiency.

"The insurance industry is evolving rapidly, and the rise of AI-generated and manipulated imagery is creating new challenges for claims professionals," said Darrell Parsons, CEO of ISB Global Services. "Our partnership with Truepic strengthens the ISB Portal by giving insurers access to authenticated visual evidence directly within the workflow they already trust. Together, we're helping customers make faster, more confident claim decisions while staying ahead of emerging fraud risks."

Through the integration, adjusters can order a Truepic inspection directly from the ISB Portal whenever visual evidence is needed to support a claim. Policyholders complete a guided mobile capture experience, and authenticated photos and videos are securely captured, validated through more than 50 automated integrity and fraud detection checks, and returned directly to the claim file within minutes. The result is a faster, more efficient claims process that reduces reliance on costly in-person inspections while giving insurers greater confidence in the authenticity of the evidence they're reviewing.

"ISB has built something rare: a platform the Canadian insurance industry relies on every day. We're thrilled to be part of it. As photo fraud becomes one of the fastest-growing threats in claims, Truepic's verified visual evidence is now available through the same portal carriers already trust. We look forward to the impact this will have for ISB's customers across Canada," said Craig Stack, President & Founder of Truepic.

The integration reinforces ISB Global Services' commitment to equipping Canadian insurers with faster, trusted, innovative technologies that simplify claims workflows and improve decision-making. By bringing authenticated visual evidence directly into the ISB Portal, ISB continues to expand its ecosystem with solutions that help insurers combat fraud, improve operational efficiency, and deliver a better experience for policyholders.