Duck Creek Acquires Send to Launch Industry’s First Agentic Underwriting-to-Core Platform

Quick Summary

Duck Creek Technologies has acquired Send Technology Solutions to create the first agentic underwriting platform. This integration unites Duck Creek’s core insurance operations with Send’s AI-native orchestration engine, allowing commercial and specialty insurers to automate complex workflows, reduce quote times by 7x, and manage over $26 billion in GWP more efficiently.

How Does the Duck Creek and Send Acquisition Transform Underwriting?

The agentic underwriting platform solves the industry-wide problem of disconnected underwriting processes and fragmented submission data. By merging Send’s AI-native orchestration with Duck Creek’s intelligent core, insurers can now manage the entire policy lifecycle - from initial intake to portfolio monitoring - within a single, unified operating model. This agentic AI experience ensures that decision intelligence is directly connected to systems of record.

• 7x faster time-to-quote for complex commercial risks.
• 65% reduction in product launch timelines.
• Management of over $26 billion in Gross Written Premium (GWP).
• Support for more than half of the top 20 global P&C carriers.

What Specific Capabilities Does This Agentic AI Platform Offer?

This agentic underwriting platform provides advanced submission intake and triage, capturing data from emails, documents, and broker channels to prioritize high-value opportunities. The system utilizes AI-enabled data extraction to structure and enrich risk data, ensuring underwriters work with decision-ready information. Furthermore, the risk-centered underwriting workspace centralizes documents, pricing inputs, and approvals to maintain consistency across global operations, including the London Market and specialty MGAs.

How Will AI Governance Be Managed Post-Acquisition?

Duck Creek is integrating Send’s capabilities into its existing Agentic AI Platform, which focuses on the governance of AI agents across the insurance lifecycle. This ensures that while AI automates triage and enrichment, human underwriters remain in control with transparent audit trails and authority management. The strategy emphasizes that technology should augment human expertise rather than replace it, providing the necessary controls for non-negotiable compliance in high-stakes insurance markets.

FF NEWS TAKE:

This acquisition is a major power move that significantly moves the needle for the insurtech sector. By moving toward an agentic underwriting platform, Duck Creek is effectively ending the era of "dumb" core systems. Integrating Send’s orchestration engine allows carriers to bridge the gap between messy front-end data and rigid back-end records. For specialty and London Market insurers, this isn't just a marginal gain; it's a fundamental shift toward autonomous, high-precision risk management.