Zing365 Launches Outcomes-Based Learning Platform to Navigate New FCA Insurance CPD Rules

Zing365, a UK specialist learning provider, has launched a new insurance-focused learning platform designed to help firms demonstrate workforce competence. Being unveiled at Broker Expo, the Zing365 Learning Platform introduces an outcomes-based approach to learning, connecting training needs, professional development, assessment and evidence of competence within a single system.

Its launch follows changes to Financial Conduct Authority (FCA) rules that give many insurance firms greater flexibility over the amount of Continuing Professional Development (CPD) requirements, while maintaining the obligation to ensure their people have the appropriate knowledge and competence to perform their roles. Zing365 believes the change marks a shift away from measuring training through completed hours, and towards evidencing capability and outcomes.

James Read, Managing Director at Zing365, said: "Training has traditionally been measured by hours completed rather than capability gained. But completing a course doesn’t mean that someone can apply that knowledge effectively in their day-to-day role."

"The FCA's changes make that distinction increasingly important. Firms need to demonstrate competence beyond participation, and this means organisations understanding where knowledge gaps exist within operations and teams, address them directly, and then evidence that learning has had a marked impact."

"That’s exactly where the new Zing365 platform comes in to solve. Most learning platforms measure completion. We go much further: identify the gap, deliver targeted learning, assess outcomes and provide a clear evidence trail." said James Read, Managing Director at Zing365.

Unlike generic learning management systems adapted for insurance, the platform has been built around the industry’s specific roles, skills and regulatory requirements. At its core is a four-stage competence cycle: Identify the gap, Close the gap, Test the impact, and Produce the evidence. Learners have access to a library of more than 350 specialist insurance courses and live webinars, alongside a firm's own learning content.

The platform launch follows the FCA's publication of PS25/21, which removed the prescribed annual 15-hour CPD requirement for many employees involved in insurance distribution. While requirements have changed, the regulator has made clear that firms remain responsible for ensuring employees possess the appropriate knowledge and competence for their roles.

Read added, "The removal of a prescribed minimum CPD requirement isn’t a lowering of standards. If anything, it increases the need for organisations to understand their workforce’s development needs and demonstrate that their approach to training is appropriate and effective."

"Insurance firms don't need another system that tells them somebody has clicked through a course. Instead, we’re providing visibility of existing capability gaps, confidence that learning has improved performance and clear evidence to support governance and compliance requirements."

Read concludes, "That’s the difference between measuring learning activity and building workforce capability, and where the industry is heading." said James Read, Managing Director at Zing365.