West Bend Insurance Scales AI-Driven Claims Management via Guidewire Cloud Migration

West Bend Insurance Company and Guidewire today announced that West Bend is successfully running its claims operations on Guidewire Cloud. This implementation elevates service quality and decision-making across all lines of business while establishing the reliable data foundation required to scale AI across West Bend's claims operations.

"Connecting our reliable data directly to live workflows is what makes AI in claims management possible," said Murali Natarajan, senior vice president and chief information officer, West Bend. "By embedding analytics directly into the daily workflow, we can improve indemnity accuracy and deliver optimized claims service to our policyholders. That foundation enables us to build a system that learns from every closed claim to improve how we process the next."

"West Bend is showing how forward-thinking insurers use solid data foundation and Guidewire as the foundation for AI and agentic claims," said Michael Mahoney, head of professional services, Guidewire. "Implementing Guidewire Cloud provides the direct, real-time data access required to turn raw claims information into actionable operational intelligence."

Guidewire Consulting member Ernst & Young LLP (EY) led the implementation. "West Bend now has the foundation to shift from reactive claims handling to a proactive, data-driven strategy across the entire business," said Chris Raimondo, EY Global and EY US Insurance Consulting Leader. "That is exactly the kind of transformation that positions an insurer for what comes next with AI."

West Bend Insurance Company has delivered trusted insurance solutions for home, auto, and business for over 130 years. With property, casualty, and workers' compensation offered in 14 states, and surety coverage available nationwide, the company continues to build policyholder trust through fast, fair claims service.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 44 countries rely on Guidewire products to define cloud platform excellence for P&C insurers.