Monitaur Partners with Tokio Marine and Milliman to Operationalize Insurance AI Governance

Monitaur, the leading AI governance platform for regulated enterprises, today announced that Tokio Marine North America Services (TMNAS) has selected its platform to strengthen AI governance across multiple Tokio Marine Group companies in the United States. As a shared services organization, TMNAS will implement the solution for Philadelphia Insurance Companies, Tokio Marine America, and First Insurance Company of Hawaii.

As global insurers accelerate the adoption of artificial intelligence across various lines and departments, including underwriting, claims, and marketing, establishing uniform and streamlined AI governance has become a paramount operational requirement. Monitaur’s platform provides four Tokio Marine companies with an intelligent governance system that will guide stakeholders, create transparency, and mitigate AI risks. By leveraging Monitaur’s risk assessment, objective validation, and quantification capabilities, the company can establish acceptable risk tolerances and monitor AI adoption.

“As we expand our use of AI to deliver world-class insurance solutions, we know that realizing its potential requires the right level of care and governance to support that growth,” said Robert Pick, chief information officer at TMNAS and Group deputy chief information technology officer of Tokio Marine Group. “We selected Monitaur because of the depth and comprehensiveness of their offering, and the credibility they have established by delivering results for carriers and expertise to our broader industry, including regulators.”

“Insurance organizations have always operated with a deep understanding of risk, and AI is creating new dimensions of risk and opportunity that require the same level of rigor,” said Anthony Habayeb, CEO of Monitaur. “Governance is more than policies and documentation. AI governance has to be operationalized in the workflows and systems where AI is developed and deployed, with an ability to clearly measure where controls are effectively mitigating risks and where more attention is required. We’re proud to have earned Tokio Marine’s trust and look forward to supporting it as it builds that capability and continues to scale its use of AI responsibly.”

In a separate announcement, Milliman, one of the world's largest independent risk, actuarial, and technology consulting firms, and Monitaur announced a collaboration under Milliman’s Strategic Alliance and Ecosystem Program. The collaboration enables Milliman consultants to build AI governance programs directly on Monitaur’s platform, giving customers seamless access to independent expert reviews within the software.

“Clients we work with are under real pressure to adopt AI, and that opportunity only holds up if the risk strategy underneath it is thoughtful and actually operational,” said Peggy Brinkmann, principal at Milliman. “AI risk is among the most complex challenges our clients face. Monitaur has proven its software drives measurable risk mitigations of models and AI at scale. It offers an ideal platform to both complement and extend our expertise.”

“AI governance cannot operate independently of a company's broader risk appetite and its established risk practices — and for most enterprises, the firm that already helps them set that appetite is Milliman,” said Anthony Habayeb, co-founder and CEO of Monitaur. “Milliman has consistently demonstrated leadership advising companies through the most complex emerging risks. This relationship pairs our obsession with the specific risks of AI with the broader risk expertise of a firm regulators and boards have trusted since 1947. For our customers, it means the independent expert opinion they have been asking for is now something they can get repeatedly, inside the platform they already run.”