Sutherland and Solvrays Partner to Revolutionize Life and Annuity Operations with Agentic AI

Sutherland and Solvrays have launched a joint AI-driven offering for the life and annuity insurance sector, targeting the operational bottlenecks of third-party administration. By integrating agentic AI orchestration with established TPA services, the partnership enables carriers to automate complex workflows across legacy systems, addressing the capacity constraints created by record-breaking U.S. annuity and life insurance sales.

What was announced

The partnership introduces a joint third-party administration (TPA) offering that combines Sutherland’s domain expertise and licensed TPA capabilities with Solvrays’ agentic AI orchestration platform. The solution is designed specifically for the life and annuity (L&A) market, a sector currently experiencing significant volume increases. According to industry figures, U.S. annuity sales reached $231.3 billion in the first half of 2026, a record for the period, while individual life insurance new annualized premiums hit $17.5 billion in 2025, representing a 10% year-over-year increase.

The platform automates the end-to-end insurance lifecycle, including several critical back-office functions:

• Document intake and classification
• Data extraction and validation
• Policy administration and case management
• Cash management and correspondence generation

A key feature of the offering is its ability to operate within existing legacy environments, such as the LIDP Titanium platform, without requiring a total replacement of core systems. The model utilizes modular AI agents that can read documents, apply business rules, route work, and interact with legacy software. During a joint proof of concept, the system was validated in eight weeks, achieving 100% automated workflow execution with zero manual handoffs in the straight-through processing flow. Furthermore, the companies stated that new workflow agents can be deployed in under 48 hours, allowing for rapid scaling of operational capacity as market demands shift.

"Insurers do not need another AI pilot operating at the edge of the business. They need AI embedded into the workflows that serve policyholders every day, with the governance and accountability required to run those processes reliably. This partnership brings together Sutherland’s life and annuity operating expertise and Solvrays’ orchestration technology to create that practical path to adoption."

Banwari Agarwal, CEO -BFSI, Retail & CG, Travel, Transportation, Logistics and Hospitality, Digital Business Services, Sutherland

The companies involved

Sutherland is a global digital transformation and services company with a significant presence in the insurance sector, currently managing operations for more than 80 carriers. The firm provides a range of services including digital engineering and licensed TPA operations, with a focus on the BFSI, retail, and travel industries. Sutherland specializes in running global operations at scale, providing the human expertise required to oversee automated outcomes and manage exceptions in complex financial processes.

Solvrays is a technology firm specializing in agentic AI orchestration. Its platform is designed to help insurance organizations move from experimental AI pilots to production-level operational impact by connecting people, data, and legacy systems. Solvrays has previously focused on transforming workflows across both Property and Casualty (P&C) and Life and Annuity (L&A) lines of business. According to FF News data, Solvrays has been the subject of six previous reports, while Sutherland has been featured in two. Neither company has a disclosed parent organization in the current market context, and both operate as independent entities providing specialized technology and outsourcing solutions to the global insurance market.

What FF News has reported before

FF News has tracked the development of both firms as they expand their AI footprints within the financial services landscape. In late 2025, we covered how Sutherland and ComplyAdvantage Launch AI-Native "Unified FinCrime Compliance" Solution to Combat Sophisticated, Next Generation Financial Crime, demonstrating Sutherland's focus on embedding AI into highly regulated workflows. Solvrays has also been active in the partnership space, as seen when SPLICE Software and Solvrays Partner to Transform P&C and L&A Workflows Through Intelligent Communications and Agentic Automation. More recently, the company's leadership discussed the technical hurdles of insurance operations at InsurTech NY: Solvrays on Fixing Back Office, where the focus was on the practical application of technology to legacy insurance challenges.

What this means

The L&A insurance market is currently facing a capacity crunch driven by an aging population and a surge in retirement-income product demand. This announcement moves the needle by providing a middle-ground solution between stagnant legacy operations and the prohibitive cost of core system replacement. By utilizing "agentic" AI—agents that actually execute tasks rather than just summarizing data—Sutherland and Solvrays are putting pressure on traditional BPO and TPA providers who still rely on manual labor arbitrage to bridge technology gaps. The industry must now consider whether the reliability of these AI agents can hold up under the weight of complex, non-standardized legacy data across the broader market.