Sedgwick Launches Carrier and Captive Solutions to Tackle Rising Claims Complexity for MGAs

Risk is shifting faster than traditional insurance can keep pace. Carriers remain the backbone of the industry, and as more buyers turn to captives, MGAs, and MGUs for greater control over costs and outcomes, Sedgwick is expanding to meet them there, too.

Today, Sedgwick, the world's leading risk and claims administration partner, announced the launch of its new Carrier and Captive Solutions entity. This new service is a purpose-built, scalable operating model for carriers and alternative risk takers, with delegated authority and program administrators.

The U.S. MGA market reached $128 billion in premium in 2025, up 12% from 2024, and the global captive market is projected to grow from $82 billion in 2025 to $120 billion by 2035, representing a steady climb even as commercial pricing softens. This shift in risk management has required an adjustment in how these programs operate, as more parties, transactions and compliance requirements are tied to every premium dollar.

Sedgwick's Carrier and Captive Solutions offering is led by Jason Rogers, Managing Director, Carrier and Captive Solutions, and is supported by more than 1,000 dedicated professionals, including adjusters, client service teams, data and analytics resources, and a purpose-built client-first operational infrastructure.

Compared to select third-party administrators (TPAs), Sedgwick achieves 5% lower cost per claim, 12% higher closure rates, and 46% fewer high-severity claims across workers' compensation, auto liability, and general liability programs when clients fully leverage Sedgwick's integrated claims, technology, analytics, and risk management capabilities.

"The industry has shifted. Capacity is increasingly viewed as a commodity, while operational execution has become the true differentiator," said Rogers. "The organizations that win will be those that can manage risk more effectively, leverage data more strategically and deliver a better experience for their stakeholders."

"Sedgwick offers a broad range of solutions designed to help carriers, captives and MGAs/MGUs manage claims complexity, improve performance, control costs, and support long-term growth," said Emily Fink, President, Growth Markets, who oversees the new practice. "With the industry's largest team of dedicated professionals, a claims dataset five times larger than that of the nearest competitor, and trusted strategic partnerships with more than 130 carriers, we can provide a level of depth this market hasn't had before."

Sedgwick's solutions include:

• Carrier Programs: Claims administration, delegated-authority governance, portfolio reporting and specialized support designed around carrier requirements
• Outsourcing: Flexible, scalable claims operations that help carriers manage variable volumes, control costs and expand capacity without adding fixed infrastructure
• Program Business for MGAs and MGUs: End-to-end claims solutions that protect underwriting intent, support smooth onboarding and deliver carrier-ready transparency
• Captive and RRG Claims Administration: Captive-specific claims, member instructions, board reporting, performance analytics and old-year or tail closure
• Legacy Claim Solutions: Migration, project management, technology and governance to manage liabilities, improve visibility and unlock capital
• Accident and Health Benefits: Global medical networks, local expertise and advanced data capabilities that streamline claims administration, enable straight-through processing and control costs

Sedgwick's Carrier and Captive Solutions combines workers' compensation expertise across all 50 states and is part of an organization handling 1.2 million liability claims annually.