Marsh Scales Agentic Automation with SS&C’s WorkHQ to Transform Global Risk Operations

Quick Summary

Marsh is expanding its partnership with SS&C Technologies to deploy agentic automation via the WorkHQ platform. This move allows the global risk leader to orchestrate AI-driven workflows across siloed data, moving beyond traditional RPA to enhance service delivery and operational efficiency within a governed, secure framework.

How Does Agentic Automation Improve Risk Management?

Marsh is leveraging agentic automation to bridge the gap between human expertise and artificial intelligence. By utilizing SS&C Blue Prism WorkHQ, the firm can orchestrate complex agentic workflows that interact with historically siloed data stacks. This evolution ensures that innovation and service are elevated without requiring a total overhaul of existing technology infrastructure.

• 130 digital agents are currently utilized by Marsh.
• Phased regional rollout managed by Marsh’s automation center of excellence.
• Seamless data integration across disparate legacy systems.

What Results Has SS&C WorkHQ Delivered in Production?

The WorkHQ platform is designed for regulated financial services, providing the necessary safeguards that traditional AI pilots often lack. SS&C has already battle-tested this technology within its own massive operations, proving that agentic automation can scale securely in high-stakes environments. The platform focuses on transparency and control, offering full end-to-end visibility of automated tasks.

• 4,000+ digital workers currently run in SS&C’s own production.
• 50+ AI agents active within the SS&C ecosystem.
• Built-in audit trails and role-based access controls for regulatory compliance.

How Does Marsh Ensure Governance in AI Adoption?

For a global leader like Marsh, a governance-first approach is non-negotiable. WorkHQ provides the guardrails and oversight required by regulators and customers alike. By bringing human and AI agents onto a single vetted platform, Marsh can scale its automation capabilities quickly while maintaining full operational control and mitigating the risks associated with autonomous AI agents.

FF NEWS TAKE:

This announcement moves the needle because it signals a shift from simple task automation (RPA) to sophisticated agentic automation in the highly regulated insurance sector. Marsh’s decision to scale this technology globally proves that agentic workflows are ready for prime time. By focusing on governance and orchestration, SS&C is solving the "trust gap" that has previously prevented large-scale AI deployment in financial services.