Bdeo Deploys Vonage Network APIs to Revolutionize AI-Powered Insurance Claims

Bdeo has deployed Vonage’s Quality on Demand (QoD) Network API alongside Video and Messages APIs to enhance remote claims and underwriting. This marks one of the first commercial uses of network-aware APIs to ensure high-fidelity video for insurance assessments, directly improving AI accuracy and reducing cycle times for carriers operating in challenging connectivity environments.

What was announced

Bdeo has integrated a suite of Vonage’s network-powered solutions into its visual intelligence platform to streamline the claims and underwriting process for policyholders worldwide. This deployment includes the Quality on Demand (QoD) Network API, the Vonage Video API, and the Vonage Messages API. Notably, this represents one of the world’s first enterprise go-lives of the QoD API in a full commercial production environment.

The system functions through a seamlessly orchestrated workflow. First, the Vonage Messages API uses RCS or SMS to send policyholders a single link to capture evidence. Once the link is accessed, the Vonage Video API facilitates a live call between the policyholder and a loss adjuster. During this session, the QoD API dynamically configures the mobile network to prioritize the video stream if the bitrate falls below the threshold required for reliable capture. This ensures high-resolution visual data is obtained even in congested areas like motorways or crowded car parks, without requiring any manual action from the user.

For insurers, this high-fidelity data is critical; it provides Bdeo’s AI with cleaner input for damage detection, reducing the need for manual human review and strengthening audit trails for regulatory compliance. Bdeo currently operates in more than 25 countries across Europe and Latin America, serving over 50 insurers, including eight of the ten largest motor insurers in Spain. In its home market of Spain, the company manages more than 50 percent of motor insurance underwriting.

The companies involved

Bdeo is a Madrid-based insurtech founded in 2017 that specializes in AI-powered visual intelligence. The company operates as a white-label platform, allowing insurance carriers to integrate automated visual assessments into their existing workflows for both motor and home insurance. Bdeo has established a significant footprint in the Spanish market and has expanded its reach to serve dozens of global insurers across Europe and Latin America.

Vonage, the provider of the API infrastructure, is a subsidiary of the Swedish telecommunications giant Ericsson (NASDAQ: ERIC). Vonage transitioned from its origins in VoIP to become a major player in the Communications Platform as a Service (CPaaS) market, offering a suite of programmable APIs for voice, video, and messaging. Its integration into Ericsson has allowed it to leverage deeper network capabilities, such as the programmable 5G features seen in the QoD API. Both companies have become frequent subjects of industry analysis as they bridge the gap between telecommunications infrastructure and specific insurance use cases.

What FF News has reported before

FF News has followed the evolution of both companies closely, recently covering the initial phase of this collaboration in Vonage and Bdeo Launch Quality on Demand API to Revolutionize Live Insurance Claims. The technical efficacy of Vonage's broader API suite was also highlighted when the Vonage Identity Insights API Secures Gold at 2026 Merit Awards for Technology. On the partnership side, Bdeo’s expansion into the claims management ecosystem was noted in S&G Response Partners With Bdeo AI to Streamline and Empower Claims Management. Earlier reports also tracked Vonage’s global utility, such as when Vonage Partners with Meta to Enable Secure and Instant Payments through WhatsApp in Singapore, demonstrating the provider's reach across different sectors and geographies.

What this means from an insurtech perspective

This move addresses a fundamental bottleneck in remote claims: the "garbage in, garbage out" problem of AI-driven underwriting. By moving beyond simple software interfaces to actual network-layer prioritization, Bdeo and Vonage are tackling the environmental variables—like poor signal at a crash site—that often force insurers back to expensive, slow, in-person inspections. This puts significant pressure on incumbent claims vendors who rely on asynchronous photo uploads, which are prone to fraud and low resolution. For carriers and MGAs, the ability to guarantee a high-fidelity "digital twin" of a loss event in real-time directly impacts loss ratios and customer trust. It signals a shift where the quality of the underlying telecommunications infrastructure becomes a competitive differentiator in insurance distribution and claims handling.