Insurtech Insights 2022 with Luca Russignan, Capgemini

We spoke to Luca Russignan, the Director of Insurance Intelligence at Capgemini, about customer centricity and how its rapidly taking a hold of the Insurance industry. Russignan talked about a number of innovations currently dominating the space, specifically the growing popularity of the Cloud and how insurers must adopt it to attain flexibility and capacity when handling claims.