Marsh Launches AI-Powered Broker WorkBench to Accelerate London Insurance Placements

Marsh (NYSE: MRSH), a leading global professional services firm, today announced the launch of Broker WorkBench, an innovative AI-powered platform designed to transform how Marsh’s brokers operating in the London insurance market serve their clients.

Broker WorkBench is Marsh’s latest AI-powered innovation and places Marsh’s comprehensive data and analytics capabilities at the centre of the placement process. Developed by Marsh Risk’s UK Specialty team, led by Dominic Samengo-Turner, it combines streamlined workflows with intelligent data processing to help brokers match and send placement requests to the London insurance market, negotiate terms, and bind contracts for lead markets, digital followers and pre-arranged ‘follow-form’ insurance capacity.

All recommended placements created by Broker WorkBench will continue to be approved by Marsh’s brokers. By automating routine administrative tasks, it will improve operational efficiency and reduce placement times from the industry average of two-to-four weeks to days or hours through its digital-first, data-standardised processes.

Commenting on the launch, Andrew George, President, Specialty, Marsh Risk, said: “Broker Workbench represents a significant investment in Marsh’s AI and technology capabilities, designed with a clear purpose: delivering better outcomes for our clients as they navigate an increasingly complex risk environment.”

“This new platform will enhance the value of the broker-client relationship by equipping our brokers with data-driven insights and greater efficiency. This gives them more time to deliver tailored insurance solutions that reduce our clients’ total cost of risk, strengthen their resilience, and support them in planning for the future with increased confidence.” said Andrew George, President, Specialty, Marsh Risk.