Adjusto Launches AI-Native Remote Contents Claims Service for US Carriers

Quick Summary

Adjusto has launched Adjusto Remote, an AI-native contents claims service providing field inventory and desk adjusting across the 48 continental United States. The service utilizes a network of 500+ adjusters and proprietary FairMatch technology to accelerate inventory capture and valuation for insurance carriers.

How does Adjusto Remote improve contents claims processing?

Adjusto Remote solves the bottleneck of manual inventory documentation by combining a network of more than 500+ field and desk adjusters with AI-native technology. This service provides carriers with a scalable option for outsourced contents claims, specifically targeting those who require field inventory, desk valuation, or full contents assignments. By integrating AI-assisted video inventory, the platform allows for faster turnaround times and provides carriers with greater visibility into the entire contents process.

The platform has demonstrated significant efficiency gains in complex scenarios. For example, in a recent 11-room total-loss assignment, the technology delivered the following results:

• One adjuster recorded 2 hours and 40 minutes of video.
• The video covered 1,765 inventory items.
• The platform processed documentation and produced valuation recommendations in approximately 7 minutes.

What technology powers the Adjusto Remote service?

Adjusto Remote is built upon the company's core technology platform, which features automated inventory capture and the FairMatch valuation system. Unlike traditional Third Party Administrators (TPAs) that often keep their internal systems opaque, Adjusto gives carriers access to the same technology used by their adjusters. This transparency ensures that claims outcomes are both accurate and accelerated, maintaining the relationship between the carrier and the policyholder.

Michael Balarezo, CEO and co-founder of Adjusto, noted: “We have to break free from simply using technology to optimize the same process. You’ll eventually hit a limit. We should be asking where technology can give adjusters new capabilities, and this can require us to rethink how the work was originally done. Our new tooling augments desk and field adjusters with AI to improve their experience, as well as the policyholders’.”

Where is the new AI-native service available?

Adjusto Remote is currently available for field inventory and desk adjusting assignments throughout the 48 continental United States. The service is designed to augment the capabilities of human adjusters with AI, rather than replacing them, ensuring that complex claims are handled with both technological precision and professional oversight. Carriers can now access these specialized resources to manage high-volume or complex contents claims more effectively across a wide geographic footprint.

FF NEWS TAKE:

Adjusto Remote moves the needle by bridging the gap between pure SaaS and traditional TPA services. By deploying an AI-native contents claims service with a network of 500+ adjusters, Adjusto addresses the industry's need for both high-tech efficiency and human expertise. The ability to process 1,765 items in just seven minutes is a compelling benchmark that challenges traditional manual adjusting timelines in the US insurance market.